We try our best to ensure that we don’t need to come back to a property again, but sometimes failures do happen. This could be down to a whole host of different reasons, failed component or something we have not done correctly the first time – we’re human after all.
That said, we will always try our best to get it right first time. We are so confident with our service that put a 12 month guarantee on all work. You can call us anytime within this period and we will try our best to resolve the issue as quickly as possible.
If a defect for which we accept responsibility appears within 12 months of the work being completed, we’ll arrange for it to be corrected at no additional cost. You can read the precise details of this commitment in our Terms & Conditions.
On some of our jobs, you may have an insurance backed guarantee which would be underwritten by an insurance broker, this gives you peace of mind on our service for years to come.